Terms of Service

These Terms and Conditions (the "Terms") govern your access to and use of MyCompany.LTD (the "Platform"), together with any related software, websites, content, and managed services we provide. By creating an account, accessing a demo, or otherwise using the Platform, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you confirm that you have the authority to bind that organisation.

Please read these Terms carefully. They contain important provisions regarding subscriptions, acceptable use, data protection, liability, and the resolution of disputes. If you do not agree to these Terms, you should not use the Platform.

The Platform is provided by 1STNET MARKETING LTD, a company registered in England and Wales under company number 15261922, with its registered office at 1a Babington Road, Barrow Upon Soar, Loughborough, England, LE12 8NH. You can contact us by email at hello@1stnetmarketing.com or by telephone on 0800 593 0369. Support hours are Monday–Friday, 10:00–18:00 GMT, excluding UK bank holidays. The Platform is made available at https://app.mycompany.ltd and our website is https://www.mycompany.ltd.

The Platform is designed and intended for business and professional use by organisations and the individuals they authorise. It is offered on a business-to-business basis. Where you access the Platform in the course of a business, trade, craft, or profession, you do so as a business user and certain consumer protections may not apply.

In these Terms: "Customer" means the organisation or individual that registers for an account; "Authorised User" means an individual permitted by the Customer to use the Platform; "Customer Data" means data, content, and information that the Customer or its Authorised Users upload to, or generate within, the Platform; "Workspace" means the account environment provisioned for the Customer; and "Services" means the Platform and any associated managed or professional services we agree to provide.

To use the Platform you must register an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use or suspected breach of security. The person who registers an account warrants that they are authorised to act on behalf of the Customer.

Each Workspace is owned by the Customer. The Customer is responsible for managing Authorised User access, permissions, and roles within its Workspace, and for ensuring that its Authorised Users comply with these Terms. The Customer remains responsible for the acts and omissions of its Authorised Users as if they were its own. Where the Customer invites clients or other external individuals into a client-portal area, the Customer is responsible for the scope of access it grants and for the lawfulness of that access.

We may offer free demo or trial access for a period of up to 14 calendar days, with 3 included trial seats. No card is required and no automatic charge is applied at the end of a trial. Demo and trial access is provided for evaluation purposes only. You should only use demo-safe, non-sensitive data during any demo or trial. Demo and trial environments may be limited, suspended, archived, or withdrawn at any time, and demo data may be deleted. No payment is required for demo or trial access unless and until you choose a paid plan or service.

Paid use of the Platform is provided on a subscription basis. Prices, billing periods, included seats, and included features are set out on our pricing page and in the applicable order, proposal, or plan description, which are incorporated into these Terms. Prices are in GBP. No VAT has been charged. There is no online checkout on this website; subscriptions and paid services are arranged directly with us. Invoices are payable in accordance with the terms stated on them, and we may suspend access where payment is overdue.

Pricing shown on the marketing website is the current published pricing and may be updated. The price confirmed to you in writing in your order or proposal applies.

Certain plans or services may involve separate setup, configuration, onboarding, or data-migration fees, which will be set out in your order or proposal. Where work has begun, setup and onboarding fees may be non-refundable to the extent that work has been performed.

Subscriptions may renew for successive periods in accordance with your order, subject to the cancellation notice stated in that order. There is no automatic online charging mechanism on this website. To cancel, you must give notice as set out in your order or by contacting us. Except where required by law or expressly stated otherwise, fees paid are non-refundable. Any statutory rights you may have are unaffected.

You must use the Platform lawfully and in accordance with these Terms. You must not misuse the Platform, attempt to gain unauthorised access, interfere with its operation, upload malicious code, infringe the rights of others, or use the Platform to send unlawful communications. We may investigate suspected breaches and take appropriate action, including suspension.

As between the parties, the Customer owns its Customer Data. You grant us a limited licence to host, process, and transmit Customer Data to the extent necessary to provide the Services. You are responsible for the accuracy, quality, and legality of Customer Data and for ensuring you have the necessary rights and lawful bases to provide it to us.

Where we process personal data on your behalf in connection with your Workspace, you are normally the controller and we are normally the processor. Where we process personal data for our own purposes (such as account administration, billing, support, and website operation), we may act as a controller. Our processing is described in our Privacy Policy, and our processor obligations are set out in our Data Processing Addendum. Data protection matters are handled in a manner intended to align with UK GDPR and the Data Protection Act 2018.

We may provide managed or professional services under separate proposals or statements of work (SOWs). Such services are described in the relevant proposal or SOW and are priced separately from Platform subscriptions; see managed services. Unless expressly stated, managed services are provided on a reasonable-efforts basis and we do not guarantee any particular outcome, ranking, lead volume, or commercial result.

Where we provide telemarketing, telesales, or data-related services, you are responsible for approving scripts, targeting, and campaign parameters, and for ensuring that any data you supply is lawfully sourced and may be used for the intended purpose. Campaigns must respect suppression lists, opt-out requests, and applicable rules under PECR and UK GDPR. We may suspend or decline activity where we have compliance concerns.

We do not guarantee any specific results, performance, revenue, or business outcomes from use of the Platform or our services. Any examples, estimates, or projections are illustrative only and are not promises of future performance.

The Platform may include artificial intelligence and automation features. Such features are planned, reserved, or custom-scoped and are not enabled by default. Outputs from these features may be inaccurate, incomplete, or unsuitable for a particular purpose, and are not compliant or fit for use by default. You are responsible for reviewing, verifying, and approving any AI-generated or automated output before relying on or acting upon it.

The Platform may integrate with or rely on third-party services. Your use of those services may be subject to separate terms, and we are not responsible for the availability, performance, or content of third-party services beyond our reasonable control.

External-provider features — including payment processing, outbound email delivery, AI, OCR, telephony, and advanced integrations — are controlled features. They are not enabled by default and are only enabled where separately agreed in writing and configured for a Customer. Nothing on this website should be read as confirmation that such a provider is live.

We implement technical and organisational measures designed to protect the Platform and Customer Data. No system can be guaranteed to be entirely secure, and you are responsible for maintaining the security of your own credentials, devices, and access controls.

We aim to keep the Platform available but do not guarantee uninterrupted or error-free access, and we do not provide a guaranteed uptime commitment or service level agreement unless expressly agreed in writing. We may perform scheduled or emergency maintenance, and may modify or temporarily suspend parts of the Platform.

We and our licensors retain all intellectual property rights in the Platform, the Services, and related materials. Except for the limited rights expressly granted to you, no rights are transferred. You must not copy, modify, reverse engineer, or create derivative works from the Platform except as permitted by law.

Each party may receive confidential information from the other. The receiving party must keep such information confidential, use it only for the purposes of these Terms, and protect it using reasonable measures. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

We may suspend or terminate access where you materially breach these Terms, where required by law, or where there is a security or compliance risk. Either party may terminate a subscription in accordance with the applicable order. On termination, your right to use the Platform ends, and Customer Data will be handled as described in our Data Processing Addendum and Privacy Policy.

To the fullest extent permitted by law, the Platform and Services are provided on an "as is" and "as available" basis, and we exclude all implied warranties. Our total aggregate liability arising out of or in connection with these Terms is limited in accordance with applicable English law and the amounts paid by you in the twelve months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, or for loss of profits, revenue, goodwill, or data.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under English law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

We may update the Platform, the Services, and these Terms from time to time. Where changes are material, we will take reasonable steps to notify you. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory consumer rights that may apply where you use the Platform as a consumer.

If you have any questions about these Terms, please contact us at hello@1stnetmarketing.com or on 0800 593 0369.

MyCompany.LTD is a product operated by 1STNET MARKETING LTD.

1STNET MARKETING LTD · Company number 15261922 · Registered in England and Wales · Registered office 1a Babington Road, Barrow Upon Soar, Loughborough, England, LE12 8NH · Email hello@1stnetmarketing.com · Phone 0800 593 0369.